Our Return Policy

In the circumstance the condition of our Goods arrive damaged or not in usable condition, you may return the goods within 3 days for a full refund of the purchase price less return shipping cost as per weight and volume. Goods returned must be in the original packaging, in an unmarked and unused condition.

All shipping charges are non-refundable.

Upon receipt of the Goods and subject to the terms of this Agreement, a refund will be issued within 3 Business Days. 

Credit may be returned to you only in the following ways:

• As store credit/voucher redeemable at giovanihome.com, with no expiry date
• As an exchange (as appropriate) for another item from giovanihome.com
• As a refund to your credit card (not valid for cash on delivery orders)

Its the customer's responsibility to maintain all the original packing materials. all Good(s), must be returned in their original packaging. If this does not happen, the order isn't eligible for return. 

Even if the item is faulty or defected, packing must be maintained for return. giovanihome.com has the right to cut 25% of the total product value if returned without packaging.  

Upon request, our delivery team MAY assist to assemble the items on site. Should you require them to take with them the packaging materials after assembling, you will have given your acceptance of the goods delivered and shall then not be eligible for return.

All assembled items are not eligible for return.  

It is the Customer’s responsibility to ensure that returned items are returned safely. Giovani Home LLC takes no responsibility for lost Goods and the Customer will be solely liable for the shipment cost of the return.

 

Sofas and dining tables are none refundable/exchangeable once they are out of packing.

 

Refunds will be done only through the Original Mode of Payment 

 

 

Damaged & faulty returns

Within 24 hours of receiving the products purchased, all items must be opened and checked by the customer (maintaining the original packing). If this does not happen giovanihome.com cannot be liable for any damage or faulty, and order isn't eligible for return. 

If any customer received a faulty or damaged item, Giovani Home must be notified by an official email to (help@giovanihome.com) upon receiving the goods and follow the correct returns policy as stipulated above.

As stipulated in the terms above, Giovani Home LLC MUST issue a return authorization, before customers are able to return the goods. Unauthorized returns cannot and will not be accepted.

As stipulated above, all returned products must be in their original condition and packaging, with all accessories. They must not be changed, used, or altered in any way, shape, or form. They must also be unmarked and unassembled in any way.

Even if the item is faulty or defected, packing must be maintained for return. Giovani has the right to cut 25% of the total product value if returned without packaging.  

Custom made and pre-ordered returns

Customized products items cannot be refunded for change of mind or exchanged. It is the customer's responsibility to make sure that ALL custom made orders are 100% what they want.

Pr-Orders are usually delivered in the period specified in the item title. some delays are expected in a few occasions due to shipping line route change or delays in customs clearance. if that happens, the customer has the right to ask for canceling the order and get a full refund without claiming any extra compensation for the delay. 

Canceling your order

You are able to cancel your order if you decide that you no longer want to go through with your purchase and change your mind. All you have to do is let us know, and only if your goods have not already been dispatched, we will cancel your order and refund you. Please note as stipulated above this does not apply to custom-made and pre-ordered items.

Your order MUST be canceled before the dispatch of goods. If the items have been dispatched and left, all shipping fees  WILL NOT be included within the refund.

In the event of a customer order, which involves a special item(s) being produced by Giovani Home LLC, refunds are not available, if the item(s) are already in production.

Items specs 

We keep receiving new containers every month. new stocks from particular item may have very slight differences in colors or fixing technology from the previous batch. 

if the Customer  placed 2 orders in 2 different periods for the same item. Customers should expect some slight differences in color or textures as manufacturing technology keeps developing. 

Even if the item is faulty or defected, packing must be maintained for return. Giovani Home LLC has the right to cut 25% of the total product value if returned  without packaging.